ST
Stef T

1 reviews | Active since Jun 2016

09 Jun 2016, 13:30

Standard Bank wrongly deducted fees for 18 months, but will only pay back 6 months - that's theft!

<p>Standard Bank has been wrongfully deducting monthly fees for a "garage card" that I have not had for several years now, having last used such a card in 2011. First they tried to talk their way out of it, coming up with a variety of pathetic reasons. Then they admitted it and reimbursed me a small part of the deducted fees. When I took it up again, they then said they would reimburse me for 6 months, although they deducted these fees for 18 months or longer. They refuse to reimburse any more than that. Sp the bottomline is: they stole my money for 18 months, but will only pay back for 6 months. I have spent hours on phone calls and emails with them - no joy. A person must watch your bank statements with a hawk's eye or your money will just disappear.</p>

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2016, 13:49
Official

Good day Stef Terblanche

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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