1 reviews | Active since Apr 2017

24 Apr 2018, 13:34

STANDARD BANK WRONGFUL COLLECTION CALL HARRASMENT !

Standard bank has for the last 24 months called me regarding collection for ANOTHER person's debts on a daily basis. This is unacceptable as I am NOT even a standard bank customer! I have spoken to their complaints department on at least 10 occasions; I have emailed back and forth with mangers in call centers and the complaints department all of whom assured me these calls would end. In addition to calling mangers I even offered to give a sworn statement to the effect that I was not the person they were looking for, this was refused by standard bank. These managers even tried to say standard bank had sold the bad debt on and that I should take it up with the new owners of the debt. However, this all proved to be false when I continued to receive calls from standard bank. I would like this nightmare to end it has cost me time and money all because of poor record keeping on standard bank's part. In my opinion I would never trust Standard bank with my admin never mind my money.

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Replies (1)
Standard Bank
Standard Bank's reply24 Apr 2018, 14:36
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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