WQ
Wendy Q

1 reviews | Active since Aug 2014

20 Oct 2020, 16:56

Standard bank would sell you a car without you knowing it. Be warned it happened to us!

I would love to know what is your lending criteria, what is it that you do when a client comes to buy a vehicle from a dealership? Standard bank and a dealership we do not know but somewhere in Johannesburg opened a deal or sold a car using mom's ID and payslips. My mom as a very quiet person never told us there was this deduction from her salary until recently when we had a problem that she spoke about this. We do not know the whereabouts of the car bought. And we are requesting a footage from the dealership showing when mom purchased the car. My mom is 67 and can never drive a BMW Cabriolet! She is now being harrassed by the bank to pay after we advised her to reverse a debit order 3 months ago. She is being harrassed by lawyers and debt collectors. And please we would love it if you can pay her back all the installments you have debited from her account.

Standard bank are ******. I never thought a well established institution like this could be involved in ********** deals!

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Replies (2)
Standard Bank
Standard Bank's reply21 Oct 2020, 02:44
Official
Hello Wendy
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply22 Oct 2020, 11:46
Official
Good day Wendy, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for more details was sent to you on the 22/10/2020, we await your response.

Kind regards
Complaint Resolution Centre