Standard bank worst *****ualent Employer

Ive been up and down more than 2 years ,ive reported Standard bank 4 times to the ombudsman,but theres something fishy going on n ,now still after all this ,my debt are more because of them ,im still owing the bank ,bank charges they refused to stop,staf where unprofessional,and they use the excuse they can't identify me,but did ,the staff are too arrogant, even Directors i dealt with ,this is unfair due to Standard bank management,let me go in 2017, unfairly,untill now i could not soet out my debt,u worked for the bank 21 years, they, there's staff,mistreated me ,treated me racially,affected my performance,they broke me,and stilk after throwing me away like trash,after i gave 21 years,getting my life at risk for their assets,their staff i protected ,and created labour *****,by letting me go ,one day they all will get carma, Good day,please ,this issue of this account has become bad,ive reported them ,the one day the account are paud up,the next day the account ate handed over to a new lawyer company ?why how they refuse to close the account?why ,its been paid up by the insurance!they refuse to talk to Standard Bank,and standard bank refuse to talk to the laywers,this miscommunication is making more trouble. Show quoted text Im opening this case again at the ombudsman ,due to lack of communication

On Tue, 3 Feb 2026, 15:51 Hermann Calvert, <***> wrote: Good day,please ,this issue of this account has become bad,ive reported them ,the one day the account are paud up,the next day the account ate handed over to a new lawyer company ?why how they refuse to close the account?why ,its been paid up by the insurance!they refuse to talk to Standard Bank,and standard bank refuse to talk to the laywers,this miscommunication is making more trouble.

On Fri, 30 Jan 2026, 09:11 Lisbeth Mokhachane, <***> wrote: Dear Mr Calvert

I trust this email finds you well.

Please note that we have received communication from the bank indicating that they need to contact you directly to obtain a clearer understanding of the issue raised. At present the bank is unable to fully understand the nature of the request and require clarification of certain information.

For the bank to fully investigate the matter and provide our office with a comprehensive response, we kindly ask that you advise of a convenient time for the bank to contact you.

Should you prefer not to speak directly with the bank, please forward a clear and detailed description of your complaint so that we may submit it to the bank on your behalf. We would like to avoid any delays or incomplete investigation due to insufficient information.

We would appreciate your response by no later than Monday, 2 February 2026.

Thank you for your cooperation. We look forward to hearing from you.

Lisbeth Mokhachane

Team leader – New Complaints Unit

Banking Section

***

J29564 NFO CMYK Logo FA271x111.jpg National Financial Ombud Scheme South Africa NPC. Registration Number *** The National Financial Ombud Scheme South Africa (NFO) is recognized as an industry ombud scheme by the Ombud Council (OC/001/24) JHB: 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198 CPT: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 Postal Address: P.O. Box 32334, Braamfontein, 2017 Tel: 0860-800-900. Fax: ***. ***. www.nfosa.co.za From 1 March 2024 the offices of the Ombudsman for Long-Term Insurance (OLTI), Ombudsman for Short -Term Insurance (OSTI), the Credit Ombud and the Office of the Ombudsman for Banking Services (OBS), have been incorporated into the new National Financial Ombud Scheme South Africa (NFO). Any complaint lodged prior to 1 March 2024, will be dealt with by the NFO, in accordance with the rules of the predecessor scheme. You may continue to use the previous contact details, or the new details on this mail, to communicate with us.

E-Mail Disclaimer All views or opinions expressed in this electronic message and its attachments are the view of the sender and do not necessarily reflect the views and opinions of NFO. The information contained in this message and its attachments may be confidential or privileged and is for the use of the named recipient only, except where the sender specifically states otherwise. If you are not the intended recipient you may not copy or deliver this message to anyone, and if you have received this message in error, you should return it to the sender, and delete the copy you received. While all due efforts have been made to ensure that the message and its attachments are virus-free, you, the recipient, must take full responsibility for virus checking of both the message and any attachments to the message. No e-mail correspondence sent to NFO shall be deemed to have been received until the message has been responded to. An autoreply shall not constitute such a response. Think.png

From: Hermann Calvert <***> Sent: Friday, 02 January 2026 18:34 To: Vermeulen, Andriette A <***> Cc: Nqobile Ngwenya <***>; Syed, Raeesa R <***> Subject: Re: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9

I've been authenticated,already regarding this matter ,fine ill continue my Complaints.

On Fri, 2 Jan 2026, 14:37 Vermeulen, Andriette A, <***> wrote:

Dear Nqobile,

We cannot proceed with this matter as we are unable to authenticate Mr Calvert.

Please can you provide guidance.

Kind regards

signature_***

Andriette Vermeulen

Manager, Executive Complaints

Client Experience

Personal & Private Banking SA

Tel +***2 / www.standardbank.com

From: Vermeulen, Andriette A Sent: Tuesday, 30 December 2025 14:18 To: Hermann Calvert <***> Cc: Nqobile Ngwenya <***>; Syed, Raeesa R <***> Subject: RE: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9

Dear Mr Calvert,

Thank you for your response.

At this stage, we are unable to proceed with the investigation of the matter below until we have successfully authenticated you, to ensure that we are engaging with the correct customer. In addition, I would appreciate further clarity regarding your request so that we can assist you more effectively.

For your convenience, you are welcome to visit any Standard Bank branch to complete the authentication process.

Kind regards

signature_***

Andriette Vermeulen

Manager, Executive Complaints

Client Experience

Personal & Private Banking SA

Tel +***2 / www.standardbank.com

From: Hermann Calvert <***> Sent: Tuesday, 30 December 2025 14:07 To: Vermeulen, Andriette A <***> Cc: Nqobile Ngwenya <***>; Syed, Raeesa R <***> Subject: Re: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9

Good day, sorry for the rudeness,ive been up and down for more than 2 years ,just let me know what s happening by email dye to ive not been assisted in the past ,so i know either to keep complaining to the ombudsman,on a weekly basis.

On Tue, 30 Dec 2025, 14:01 Vermeulen, Andriette A, <***> wrote:

Dear Nqobile,

I trust that you are well.

Any luck with reaching Mr Calvert?

Kind regards

signature_***

Andriette Vermeulen

Manager, Executive Complaints

Client Experience

Personal & Private Banking SA

Tel +***2 / www.standardbank.com

From: Vermeulen, Andriette A <***> Sent: Monday, 29 December 2025 14:17 To: Hermann Calvert <***>; Nqobile Ngwenya <***> Cc: Vermeulen, Andriette A <***>; Syed, Raeesa R <***> Subject: RE: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9 Importance: High

Dear Mr Calvert,

I trust that you are well.

I have tried to contact you again today at 14h41 with no success. I have also not received any response to my email sent.

@Nqobile Ngwenyawe are not able to make contact with Mr Calvert to proceed with the matter. Please assist with making contact with Mr Calvert.

Kind regards

signature_***

Andriette Vermeulen

Manager, Executive Complaints

Client Experience

Personal & Private Banking SA

Tel +***2 / www.standardbank.com

From: Vermeulen, Andriette A <***> Sent: Monday, 22 December 2025 14:48 To: Hermann Calvert <***>; Syed, Raeesa R <***> Cc: Vermeulen, Andriette A <***> Subject: RE: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9 Importance: High

Dear Mr Calvert,

I trust that you are doing well.

I tried calling you today at 14h45 to discuss the matter you raised with the NFO. Please let me know when will be convenient to call.

Kind regards

signature_***

Andriette Vermeulen

Manager, Executive Complaints

Client Experience

Personal & Private Banking SA

Tel +***2 / www.standardbank.com

From: Hermann Calvert <***> Sent: Thursday, 04 December 2025 15:57 To: Syed, Raeesa R <***> Cc: Vermeulen, Andriette A <***> Subject: Re: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9

You don't often get email from ***. Learn why this is important

Acknowledge your email

On Thu, 4 Dec 2025, 15:50 Syed, Raeesa R, <***> wrote:

Dear Mr. Calvert,

Trust you are well.

Please note I have attempted to reach you on *** at 15:44 - voicemail with no option to leave a message.

Kindly advise of a convenient time to reach you as we are required to conduct authentication.

Thank you

Regards

Raeesa Syed

Analyst, Executive Complaints

Client Experience & Risk Execution

Personal & Private Banking SA

www.standardbank.com

Standard Bank / South Africa / A member of Standard Bank Group

From: Syed, Raeesa R Sent: Thursday, 04 December 2025 15:39 To: *** Cc: Vermeulen, Andriette A <***> Subject: FW: Premature:***-Hermann Calvert / Standard Bank (Banking) New Case Reference ***9 Importance: High

Dear Mr. Calvert,

Thank you for reaching out to us. We acknowledge receipt of your complaint and sincerely apologise for the inconvenience you are experiencing.

We are currently investigating the matter and will provide feedback by the due date you were given. Please note that each case is assessed individually, and your dedicated case manager, Andriette Vermeulen (copied in this message), will be overseeing your case.

Should we require additional time to resolve the issue, we will contact you directly and appreciate your understanding in such instances.

In line with our commitment to safeguarding your personal information under the Protection of Personal Information Act (POPIA) of 2013, we are required to verify your identity before proceeding.

To complete this verification, we will contact you by phone for a brief security check.

Kind regards

Raeesa Syed

Analyst, Executive Complaints

Client Experience & Risk Execution

Personal & Private Banking SA

www.standardbank.com

Standard Bank / South Africa / A member of Standard Bank Group

From: Nqobile Ngwenya <***> Sent: Thursday, 04 December 2025 14:25 To: ECRU <***> Subject: Premature:***-Hermann Calvert / Standard Bank (Banking)

Our ref: Pre[***]

04 December 2025

The Designated Officer

Standard Bank- referral

NOTIFICATION OF PREMATURE CASE RECEIVED VIA WEBSITE

Our office has opened a premature complaint on 04 December 2025. The details of the complaint are as follows:

Account Holder Name: Mr Hermann Calvert

Account Holder Email: ***

Account Holder ID: ***

Account Number:

Account Type:

Account Holder Telephone Number: ***

Product: Current Account (Banking)

Category of Complaint: Overdraft (Banking)

Sub-Category of Complaint: Penalty Fee Charged (Banking)

The complainant describes the complaint as follows:

Ive put in numerous complaints queries,regarding my checue account overdraft thats behind,ice started mord than 2 years back asking ,complaining ,requesting assistance regarding my cheque account,but uce not been assisted,i recently found out there where insurance on that mobey i loaned,they refused to use that insurance to make the account nil,im ocer the overdraft limit ,because of them,they refuse to take away unnecessary banking charges on the account,and again after i complaint, standard bank staff gace away my details to other banks which are trying to give me loans to pay off my overdraft.

The complainant would like the complaint resolved as follows:

U want Standard bank to s**** my overdraft and make it nil,,and apologise for not assisting me to resolve this matter,

Kindly resolve the complaint with the complainant directly and inform us of the outcome.

If the complaint is not resolved, please provide us with a detailed report on the matter by: 20 January 2026 (21 working days from date of this letter).

Failure to inform us of the outcome will result in a formal file being opened. Our office will also open formal cases in matters where the complainant is not satisfied with the outcome of the premature case.

Nqobile Ngwenya

Administrator: New Complaints Unit

Banking Section

***

J29564 NFO CMYK Logo FA271x111.jpg

National Financial Ombud Scheme South Africa NPC. Registration Number *** The National Financial Ombud Scheme South Africa (NFO) is recognized as an industry ombud scheme by the Ombud Council (OC/001/24) JHB: 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198 CPT: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 Postal Address: P.O. Box 32334, Braamfontein, 2017 Tel: 0860-800-900. Fax: ***. ***. www.nfosa.co.za

Here For You_Email Signature.png

From 1 March 2024 the offices of the Ombudsman for Long-Term Insurance (OLTI), Ombudsman for Short -Term Insurance (OSTI), the Credit Ombud and the Office of the Ombudsman for Banking Services (OBS), have been incorporated into the new National Financial Ombud Scheme South Africa (NFO). Any complaint lodged prior to 1 March 2024, will be dealt with by the NFO, in accordance with the rules of the predecessor scheme. You may continue to use the previous contact details, or the new details on this mail, to communicate with us.

E-Mail Disclaimer All views or opinions expressed in this electronic message and its attachments are the view of the sender and do not necessarily reflect the views and opinions of NFO. The information contained in this message and its attachments may be confidential or privileged and is for the use of the named recipient only, except where the sender specifically states otherwise. If you are not the intended recipient you may not copy or deliver this message to anyone, and if you have received this message in error, you should return it to the sender, and delete the copy you received. While all due efforts have been made to ensure that the message and its attachments are virus-free, you, the recipient, must take full responsibility for virus checking of both the message and any attachments to the message. No e-mail correspondence sent to NFO shall be deemed to have been received until the message has been responded to. An autoreply shall not constitute such a response.

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