Standard Bank WORST TRAVEL CARD & ***** RISK MANAGEMENT EVER

Worst ever service received from Standard Band ***** Dept whilst overseas . I was pick pocketed in Rome and tried contacting the ***** line from aboard ,the line remains unanswered at 7pm. The travel wallet was compromised and used by swiping the card and not requesting a pin. All funds was used. I reported the case on the 29th June up to date Standard Bank ***** department did not respond .Card Transactions was done after I stopped the card and they not interested in my query. I had to call SA to get my daughter to call them to call me at the hotel to activate a stop of the card , the staff was untrained and had to get several people to call me back before it was stopped.I reported the case to the French Police at 18h00, it to me 2 hours to stop my cards with Standard Bank ***** Line.Report was submitted to the ***** dept who was happy to leave me stranded in EUROPE In cases like that TIME is of essence. as that was I escalated to the Head of ***** Risk, Mr Thulani Maseko - ********** Regrettable i am still awaiting a response and it is the 19th July. I am a customer of Std Bank for over 30 years. Its time to change bankers. SHOCKING?? Don't your Standard Bank Travel Card/Wallets it is not safe. FNB came to my rescue. SHOCKING EXPERIENCE. TIME TO MOVE