STANDARD BANK - WORST SERVICE EVER RECEIVED

We received a payment of R150 000.00 for a vw Kombi on 26 Sept 2024, the funds were cleared, and we transferred the funds to our FNB account, the business account. The funds were available. On the 14th of Oct 2024 we received a payment of R148 000.00 and they put a ***** block on our account, after that we received another payment of R375 000.00 it was cleared with the person who bought the vehicle. THEY BLOCK ALL PAYMENTS RECEIVED - ALL PAYMENTS WERE VERIFIED, because according to them the R150 000.00 was never verified. Their only response is: Good Day,

We hereby confirm receipt of your email.

I have looked into the below matter, please note we need to get confirmation of funds that was paid into your account.

The transfer on the 26/09/24 for R150 000.00 is pending verification.

Kindly ask the remitter who sent you the funds to please contact the bank so that we can assist on the matter.

Regards

We cannot get hold of this person who bought the kombi, the bank can't get hold of him and they just refuse to unblock the account. Put a hold on R150 000.00 payment till we sort the problem, not the account. Why block all payment that was verified by the remitters. This is a major problem as these people want the vehicles they bought and we can't release the vehicles without the payments being available, NOBODY WANTS TO HELP!! This is the worst service ever!!!!!!!!!