Standard Bank - worst service ever

Good day

I am so tired of the lack of service I receive from standard bank What is the use of being on a prestige account with a private banker if you get the worst service

On 24 of march I went to standard bank to log a ***** case

It has been over a month and the money is not back in my account yet

My private banker keeps canceling my appointments

He keeps making promises that the money will be returned to my bank account but to date nothing.

I am tired of my own personal banker constantly changing my appointment dates as if I don't matter as a client

The Total amount thats missing is 1.5milion this is not a small amount this is my life savings this money was to buy a House

the day i made the paymtn i got proof of payment from standard bank and then once i went back onto the systeem there is no money like the transaction never happend

The Fruad Department Promissed me the money will be back into my account on the 17 of April and its the 21st today and i still have not recived the Funds

this is really unaceppble and its Ruining my life as i have bills to pay and in the process of buying a house witch is now held up and makiing my life a living hell