Standard Bank - worst service

Dear @ standard Bank. Your service is atrocious. Since May 2019, a simple request has been made to move funds which paid into the incorrect account to to correct one. 16 months later , this is still not done. I have sent numerous emails following up on this request, no one bothers to respond. To add salt to the wound, you keep on deducting money, for a reason unknown to me. I have made request for these accounts to be closed, this has not been done ! I have written to everyone from admin person(s) , supervisor and about a few weeks ago even escalated to the Manager Divan. He responded, by asking something that was outlined in my email trail. I phoned him to explain it to him and followed it up with an email. To date he has not called me back or responded via email.

Standard bank what do I need to do to have this resolved and my money refunded.

I do not regret, leaving you after so many years of being your client.