Standard Bank Worst service

I would like to lodge a formal complaint against Standard Bank Wonderpark park Mall. The service I received from the security officer and front desk officer is appalling.

This is the kind of service people would complain about when coming to customer services we received in semi-suburban areas.

The bank had closed at 15h30, I was at the door at 15h30. The lady sitting at the reception was sitting behind her desk and chatting to the colleague and security officer next to her.

I tried to explain my predicament and I was met with a signal of hands that meant the bank is closed.

I stood by the door and a lady walking a client out I still tried to speak up and explain what kind of assistance I required. This was blatantly ignored.

I then started screaming from outside requesting a branch manager and was ignored. Please see picture attached. Prior to this had a little chat with the security outside and told him I had lost my card and he was willing to assist me to block the card on the ATM.

I would like to ask Standard bank, as much as he was doing this in good faith. Your employees are sitting inside the bank and points to the ATM that I should navigate to something I am not certain about.

Does POPI act and some of your policies entrust clients to be assisted by third parties.

Just as I was taking pictures the lady in the Habib( Sincerely apologise) I didn't get your name.

Walked to and asked what was happening, I showed her calls I've been trying to make since morning.

The other crew sat back and didn't even bother to stand up and come to assist me.

I wish the bank to contact me and explain the nature of these employees conduct, is this the customer service standard set by the bank and is this across all South African branches that employees act this way.

I want to formally go to the bank and meet the branch manager. One of the employees met a group of young ladies outside and she had a query, he looked at his query from outside and said to her. "We are not slaves".

I would like to receive formal feedback from the bank within 5 business days. Failure to do so I will escalate this to Hello Peter and other social media platforms.

This I will be doing for many others receiving such treatment from services we pay for.