RC
Rouxly C

1 reviews | Active since Jun 2018

13 Jun 2018, 15:42

Standard Bank - Worst Service

By far the worst bank in South Africa.

1. Trying to connect quickbooks to my standard bank accounts is useless. Standard Bank keeps on timing out. 2. Tried speaking to your call centre about the issue -All they do is transfer you from the one dept to the next so they don't have to deal with the issue. Eventually ended up at the ***** dept. 3. Let's face it - Your so called business bankers, are really just admin clerks. A complete lack of solid business advice on what Standard Bank products would be best for my business.

After once again being transfered from the one dept to the next, and eventually the call being dropped, my mind is made up that moving the account is the best thing to do.

Thanks Standard Bank for making this decision so easy for me.

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Replies (2)
Standard Bank
Standard Bank's reply13 Jun 2018, 16:12
Official

Dear Rouxly Coetzee

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Jun 2018, 08:21
Official

Dear Rouxly Coetzee

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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