Standard Bank worst service

I app**** for a personal loan on the 10th of April already and was approved. I was told the money would reflect in my account within 72 hours. After the 72 hours I queried regarding this and after wasting so much money on airtime trying to get a response and 8 people later still no response. This is the worst customer service I've ever experienced with my many years at standard bank.

So here I am 6 days later and following up I get a call that the system gave issues and money will be in my account and still nothing yet.

Is this the way customers must be treated and **** to after wanting a service??

Even a supervisor cant keep by his answers as this is unacceptable that customers must follow up on a service.

Very disappointed in standard bank and the lack of their staff

I will have to take my account somewhere else as this is purely not a bank that wants to retain customers