1 reviews | Active since Oct 2016

22 Dec 2016, 10:47

Standard Bank Worst Private Banking

<p>I have been trying for 4 days to obtain help regarding a deceased who was a Sandard Bank Private client. They say they have a 24/7 number which is useless because anyone that can do anything is on leave and no one can help.</p> <p>They deceased Will is with Standard Bank and everyone in this department is also on leave. How can anyone deal with such an unprofessional bank.</p>

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Replies (2)
Standard Bank
Standard Bank's reply22 Dec 2016, 14:36
Official

Good day Lasen Moodley

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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's update23 Dec 2016, 03:29
Reviewer Update

Good Day

Why is it that other banks Private Bankers are able to do all this by just providing the death certificate while for Standard Bank you need to do everything during this difficult time. What is the purpose then of having a Private Banker and paying these expensive fees for a service that is non existent?