Standard Bank - Worst Home owners insurance Avoid!

I have been paying Home Owner's insurance at Standard Bank since 2006 and have never claimed before. I reported a theft at my property on the 27th of January. All of the copper pipes in the roof, tap/light fittings and wiring was ******. As a result water have been leaking through the ceiling onto the wooden floors in one of the rooms. <br> <br> Standard Bank asked me to obtain a police report which I promptly did. They obtained quotes and the assessor finally made it out on the 6th of Feb. Since then it has been over 5 weeks of giving me the run around. There has been no communication from Standard except sms's on 16 Feb that contractors have been appointed to the claim but no work started.<br> <br> Every time I wanted to enquire what the status of the claim is and when the contractors will start they had a story about final approval being required. Every time you call the callcentre and beg someone else to help there are promises but no action, the accessor also ignores my calls . I have lost rental income for almost two months now. The water bill because of the leaks is over R1800 and now more floors have been damaged because of the leaks. I'm at my wit's end with Standard Bank!