BL
Brian L

1 reviews | Active since Aug 2016

29 Aug 2016, 13:55

Standard Bank _ worst experience ever continues

<p>The below was posted on 18 August 2016, to date I have not been contacted by Standard Bank.</p> <p> </p> <p>I have been a signatory on a non resident account since 1998, on 21 June 2016 I requested a Euro transfer, to date this has not been excecuted. I get conflicting answers or not even a response to my emails. I have contacted the Customer Resolution Centre they undertook to resolve the situation by 11 August 2016 but since then I have not heard from them and after twice going back to them I do not even get a response. I requested PAIA details from ********** here too I am waiting for a response.</p> <p> </p> <p>In 30 odd years in the finance environment this is by far my worst experience.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply29 Aug 2016, 15:58
Official

Good day Brian Leslie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

BL
Brian L's update29 Aug 2016, 16:02
Reviewer Update

It would appear that this is an automated response and thus anything actually happening is remote.

Really sad.