GR
Grant R

1 reviews | Active since Feb 2017

13 Apr 2018, 15:07

Standard Bank Worst Customer Service Ever !!!

I have been trying to get help from Standard bank on moving my account to them and have been struggling 3 days to get a call back. App**** for numerous call backs, sent emails even went on their Facebook platform to request help. The general customer service is dismal at best and that's even before I actually join them, i don't want to know it would be like after I have moved.

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Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 08:19
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply16 Apr 2018, 14:40
Official

Dear Grant Rindel

Thank you once again for posting.

I refer to out telephonic conversation and can confirm that the has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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