JL
Jody L

1 reviews | Active since Dec 2018

13 Feb 2019, 09:15

Standard Bank worst customer service

Standard Bank provides the worst of service when it comes to concerns regarding my account, I'm experiencing unauthorised debit orders going off on my account, I immediately contacted the bank to have it stopped but I was advised that they cant do much for me and that I have to phone in each time to have it reversed which is very frustrating because this debit orders go off more than twice a month. I simply decided to change banks but now I'm still having the unauthorised debits going off which led to the account being overdrawn, today I made my 7th call to the bank to update them on the issue but once again no help at all. I work 7 days a week and have no time to spend hours at a bank arguing about my own money. I would like to have the debits removed and close the account. I do not want to waste more of my time with this can someone just get this account closed down IMMEDIATELY?!

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Replies (2)
Standard Bank
Standard Bank's reply13 Feb 2019, 11:29
Official
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre 

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JL
Jody L's update18 Feb 2019, 09:34
Reviewer Update
In your response you say "this will be addressed as a matter of urgency" but I have had no feedback from this and 5 days has passed.