Standard Bank Worst Bank - Your money is not Safe with them, when it's ****** they blame you!!!

Pathetic Bank, worst service and THE ***** DEPARTMENT AT #STANDARD BANK have no idea how to detect *****.

So my mom who is 65 years old receives a call from a called Mandy she informs my mom she is from Standard Bank. Gives her, her ID Details etc. Tells her there is ***** on her account they have stopped the account she will be getting messages and not to SHARE this messages. WHICH SHE DOES NOT SHARE NOR GIVE OFF ANY INFORMATION TO THIS LADY. Lady gives her a ref and a call center number. Tells her wait 3 days your will get a message to collect your card.

3 days later no message, so a few days later she goes into the branch LET ME STRESS THIS she is a 65 year old pensioner who does not know about Digital Banking etc.

She now goes in to the bank and there is a line of old people complaining about the same issue.

NOTE the ***** department did nothing, till this point even though the account was over limit they did not call, apparently according to the consultant she said they sent an SMS which my mom apparently responded to, THERE IS NO SMS on my mom's phone from ***** Department. Which in my mind is the worst department because if you see R1000 going off 6 times of a clients account which is not the norm you should stop the card call the client and request the client to come in, this should be your process, considering this is a client that is 65 years old.

Now we told that only R1900 will be paid back R14000 would be for my mom to pay back because according to this consultant, my mom gave the OTP to this ********? My Mom said she did not so now my question is was this consultant with my mom that she can without a shadow of doubt say that my mom gave the OTP even though my mom is saying NO she did not.

1. Consultant from ***** department Ferdoz Phillip, I am assuming you have absolute proof that my mom you client gave her OTP even though she is saying she did not

2. The ***** department DID NOT send any SMS to my mom accept the one that was sent to inform her that the case is finalized, so who did you send this message to. 3. Did you even both to check if a sim swap was done. 4. why did you not stop the card when you saw multiple transactions go off on the same day at the same time that was not the norm is this not your purpose as a ***** department.

Personally I think the consultant Ferdoz Phillip from Standard Bank ***** Department accused my mom of being negligent for giving out her details. She has been a client of standard bank for many years, and it's disturbing to treat old people in this manner. You allowing older people to be ****med, by not following appropriate procedures.

This is only my first review i will post this on every social media site. That Standard Bank cannot safely keep peoples money rather move to a bank that knows how to deal with ***** in an appropriate manner.

Get your facts straight before you close the case. No communication was sent from the ***** department, you said you sent it to her number to ask if this is ***** and there is not message that came to my mom's phone, did you check if a sim swap happened? But you closed this case???? My mom did not give any OTP to anyone!!! Stop ******** OLD people of their money.

Consultant from ***** Department : Ferdoz Phillip, not the most helpful consultant, made my mom feel like a ********, thanks for that she is not sick at home worried about how she is going to pay back R14000 that was ****** from her and a bank that could not even pick this up!!