GW
Grant W

1 reviews | Active since Nov 2021

20 Nov 2021, 09:23

STANDARD BANK - WORST BANK EVER

THE WORST BANK IN THE HISTORY OF BANKING. But nobody's gonna read this, so it doesn't matter, right. Standard Bank won't give its customer the time of day. Got an sms this morning about a debit order change on my account. Called standard bank. Was on hold for 10mins. Eventually an agent came on. Put my through 100 security questions! Answered to the best of my ability. Asked me about homes I don't own and credit card limit. Who remembers their card limit. Then after what seemed to be a lifetime to be told I failed the security check and have to go to a branch!! How frakeen ridiculous! There may be some ********** activity on my account and they don't care! I HATE STANDARD BANK. I HATE ITS SERVICE.

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Replies (2)
Standard Bank
Standard Bank's reply20 Nov 2021, 13:59
Official
 Hello Grant W
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 

 
Standard Bank
Standard Bank's reply22 Nov 2021, 12:20
Official
Dear Grant W

Thank you for allowing us the opportunity to look into your matter. 
 
An email has been sent to you today requesting further details.
 
Thank you for being a loyal customer. 
  
Kind regards
  
Mbali Majozi
  
Customer Resolution Centre
Consumer & High Net Worth SA