SO
Sonja O
1 reviews | Active since Nov 2024
09 Nov 2024, 13:22
STANDARD BANK - WORST BANK
One star is still too much. I am travelling at moment and my card is blocked. When calling the call centre I am told yes, I have to supply the bank with updated FICA documents. I opened my account with FICA documents, transact daily with this account. I have not received any request or correspondence from the bank to send updated FICA documents. I am now told, sorry you will just have to come in a and visit a bank to come and unblock your account. No assistance at all for leaving me stranded with no means of paying for anything. WORST WORST WORST BANK IN RSA. LETS SEE IF SOMEONE ACTUALLY CALLS ME AND SEE IF I CAN BUY MY FAMILY FOOD TONIGHT?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
09 Nov 2024, 13:51Hi Sonja
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply09 Nov 2024, 13:51
Official
Hi Sonja
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
SO
Sonja O's updateReviewer Update
09 Nov 2024, 15:20I have shared my ID number with you privately.
SO
Sonja O's update09 Nov 2024, 15:20
Reviewer Update
I have shared my ID number with you privately.
Standard Bank's replyOfficial
09 Nov 2024, 15:21Hi Sonja
Thank you for the details. We will follow up and get back to you.
Our team will be in touch.
Thank you for the details. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Nov 2024, 15:21
Official
Hi Sonja
Thank you for the details. We will follow up and get back to you.
Our team will be in touch.
Thank you for the details. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
SO
Sonja O's updateReviewer Update
09 Nov 2024, 15:34This is not just an inconvenience and undue frustration. STD BANK left me STRANDED with no access to money and no ability to pay for anything, INCLUDING FOOD!
SO
Sonja O's update09 Nov 2024, 15:34
Reviewer Update
This is not just an inconvenience and undue frustration. STD BANK left me STRANDED with no access to money and no ability to pay for anything, INCLUDING FOOD!
Standard Bank's replyOfficial
09 Nov 2024, 16:01Hi Sonja
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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Standard Bank's reply09 Nov 2024, 16:01
Official
Hi Sonja
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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