MB
Mike B
1 reviews | Active since Dec 2019
30 Aug 2023, 14:25
Standard bank, worse then Eskom?
Since June 12, after STD bank closed my account due to a "suspicious or *****ulent transaction," I have been trying to get help to use the banking app again. Since then, I was asked for a number on which I can be contacted; I've sent the number without a response. I am currently in Paris, France, and it is impossible to go to my nearest branch. What do you think I should do to get attention? In the meantime, because I cannot access the banking app, I have to pay interest on the card while I have money in my current account to clear the debt on the credit card-- Standard Bank; what a shame- I bet you will respond sending me a note how sorry you are- please don't waste my time, solve the issue. I am available on +***9
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
30 Aug 2023, 14:33Dear Mike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Aug 2023, 14:33
Official
Dear Mike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
30 Aug 2023, 14:59Hello Mike
Kindly be advised that our team has contacted you on your international line. We have also left you a voice message to advise when we can get ahold of you to assist with looking into this matter.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
Kindly be advised that our team has contacted you on your international line. We have also left you a voice message to advise when we can get ahold of you to assist with looking into this matter.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply30 Aug 2023, 14:59
Official
Hello Mike
Kindly be advised that our team has contacted you on your international line. We have also left you a voice message to advise when we can get ahold of you to assist with looking into this matter.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
Kindly be advised that our team has contacted you on your international line. We have also left you a voice message to advise when we can get ahold of you to assist with looking into this matter.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
MB
Mike B's updateReviewer Update
30 Aug 2023, 16:28Good day,
I am sorry you have missed me. It is 16;25 in Paris now. Please call anytime as I have the phone with the international number with me.
Mike'
I am sorry you have missed me. It is 16;25 in Paris now. Please call anytime as I have the phone with the international number with me.
Mike'
MB
Mike B's update30 Aug 2023, 16:28
Reviewer Update
Good day,
I am sorry you have missed me. It is 16;25 in Paris now. Please call anytime as I have the phone with the international number with me.
Mike'
I am sorry you have missed me. It is 16;25 in Paris now. Please call anytime as I have the phone with the international number with me.
Mike'
Standard Bank's replyOfficial
30 Aug 2023, 16:31Good Day Mike
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 16:31
Official
Good Day Mike
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
MB
Mike B's updateReviewer Update
30 Aug 2023, 16:33Please let me know what the next step is.
MB
Mike B's update30 Aug 2023, 16:33
Reviewer Update
Please let me know what the next step is.
Standard Bank's replyOfficial
30 Aug 2023, 17:07Good Day
We will get order consutlants to reach you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get order consutlants to reach you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 17:07
Official
Good Day
We will get order consutlants to reach you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get order consutlants to reach you.
Warm Regards
Standard Bank Hello Peter Team
***
MB
Mike B's updateReviewer Update
31 Aug 2023, 09:47Good morning, I am available on the French number until 11 am and again after 2 pm today
MB
Mike B's update31 Aug 2023, 09:47
Reviewer Update
Good morning, I am available on the French number until 11 am and again after 2 pm today
Standard Bank's replyOfficial
31 Aug 2023, 09:49Good day Mike
Thank you for providing us with the below information, our team will reach out at 10am this morning.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for providing us with the below information, our team will reach out at 10am this morning.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Aug 2023, 09:49
Official
Good day Mike
Thank you for providing us with the below information, our team will reach out at 10am this morning.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for providing us with the below information, our team will reach out at 10am this morning.
Kind Regards
Standard Bank Hello Peter Team
***
MB
Mike B's updateReviewer Update
31 Aug 2023, 09:55Thank you. I am looking forward to talking and hopefully resolving the issue.
MB
Mike B's update31 Aug 2023, 09:55
Reviewer Update
Thank you. I am looking forward to talking and hopefully resolving the issue.
Standard Bank's replyOfficial
31 Aug 2023, 09:58Hello Mike
Thank you, our team will be in touch shortly
Kind Regards
Standard Bank Hello Peter Team
***
Thank you, our team will be in touch shortly
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Aug 2023, 09:58
Official
Hello Mike
Thank you, our team will be in touch shortly
Kind Regards
Standard Bank Hello Peter Team
***
Thank you, our team will be in touch shortly
Kind Regards
Standard Bank Hello Peter Team
***
MB
Mike B's updateReviewer Update
31 Aug 2023, 16:23I was helped by an accommodating lady by the name of Yolanda. We had an agreement that she would call me at 4 pm today, but I have not yet heard from her.
MB
Mike B's update31 Aug 2023, 16:23
Reviewer Update
I was helped by an accommodating lady by the name of Yolanda. We had an agreement that she would call me at 4 pm today, but I have not yet heard from her.
Standard Bank's replyOfficial
31 Aug 2023, 16:56Hello Mike
Thank you for getting back to us, we have flagged this with our agent.
Please look out for a call from our team
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have flagged this with our agent.
Please look out for a call from our team
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Aug 2023, 16:56
Official
Hello Mike
Thank you for getting back to us, we have flagged this with our agent.
Please look out for a call from our team
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have flagged this with our agent.
Please look out for a call from our team
Kind Regards
Standard Bank Hello Peter Team
***
MB
Mike B's updateReviewer Update
01 Sept 2023, 13:14Good day, I missed a call from Yolanda; I am available to take a call now.
MB
Mike B's update01 Sept 2023, 13:14
Reviewer Update
Good day, I missed a call from Yolanda; I am available to take a call now.
Standard Bank's replyOfficial
01 Sept 2023, 13:19Good Day
Thank you so much for the update.
We will get our colleague to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you so much for the update.
We will get our colleague to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Sept 2023, 13:19
Official
Good Day
Thank you so much for the update.
We will get our colleague to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you so much for the update.
We will get our colleague to reach you.
Kind Regards
Standard Bank Hello Peter Team
***