Standard Bank - worse service ever

I have now tried closing my credit card with Standard Bank for over a month. Firstly, I am given a settlement balance telephonically from the branch I visited. I make the payment at the tellers seeing that I am there and explain to the lady this is a settlement payment. I then had to call the call centre back in 3 days to close the account because that is when the balance will reflect on the account. I call back 3 days later just to find out I had to pay in R14.19 because I made the settlement balance in the bank attracting a service fee:-( I then do an eft payment and then phone back 3 days later just to be told that I have a UCount linked to my credit card which needs to be cancelled. The next day I call the Ucount and successfully cancel my Ucount account and they tell me I am going to forfeit the credits on the account.Yeayyy!!!. The next day I call back to cancel my credit card and I am now told that I have an outstanding balance of R22.00:-(. I am now transferred back to the Ucount department (now I am furious), and she expains that my account has been debited with the R22.00. So now I ask her what I should do and she politely tells me she does not know:-(. So now I made another payment of R22 of which I have to wait another 3 days hopefully to have my credit account cancelled. This sucks and will never ever deal with this bank ever again.