Standard Bank Worse ever

My Dad Transferred money to my standard bank savings account to pay for a bus ticket he booked to Nelspruit, This morning I logged on to my account to do payment I transferred the R500 to my cheque Account to my surprise all my money disappeared I was in such a shock because i had to pay for the ticket before 10h00.I got on a call with standard bank and i was told by an consultant its honoring fees that I owe for not having money in my account when I swipe I told him that is impossible because I always have money in my account when I swipe and then he told me that there was a technical problem they will sort out the issue and i said I need the money back in my account asap but he said he don't know if its possible IT is working on it so I told him I need The money I have to book a ticket for my dad asap and He said sorry there is nothing he can do .few ours later I checked my account and there was only R246 in my account I called standard bank again and waited 32 min 20 secs and a lady answered I told her the problem but she was cheeky and made me hold on till my airtime got finished the problem was never resolved and I still haven't bought my dad a ticket yet how do I tell him his money is out of my account. I'm fed up with standard bank now its the second time now that I'm experiencing problems with then