Standard Bank - worse bank is SA

Worse Customer service ever...4 calls with every time a 30 minute wait to speak to someone to have another bull **** story. Did a instant cash (R2000.00) this am and after the person didn't get it 3 hours later, cancelled it, so monies could go back into my account to be drawn and given cash, as the instant cash is ********.....Tried sending monies from a credit card (R2000.00) to clear the same time (option given on credit card telephone banking for R50.00) and still didn't go thru. Both monies now some where in their system and not refunded and no one can give feedback (ref ********** ). Why sell a service you cannot provide??? To make matters worse I am a prestige banker......Defiantly looking at another bank as I am tired of this absolute poor service.