STANDARD BANK - WORSE BANK EVER

I made a payment Standard bank to standard bank last night 20:50 after the payment didn't reflect in the beneficiaries account this morning I called and was advised to wait 24 hrs. After 24hrs I called again and was told to wait 48 hrs. I've called several times and even went into a branch today but guess what...NO ONE CAN HELP. I've been banking with FNB for more than 15 years and never have I experienced anything like this. This is one good for nothing bank. The service sucks. I called again now and requested A manager to call me back I was told by Busi the manager would call in 5min it's been 1 hour and nothing. Where is the service? Absolutely nothing gets done to help