Standard bank world class at evading client service

I noticed on my account that a card payment that I made was deducted from my Standard bank accounts twice. The same amount was deducted from two different account.

I tried to contact the back via the chat function on the mobile app and was just told to call the call center. Why do you have the chat assist function on the mobile application if the the staff can't assist. Rather use these staff where they can add value to the clients.

As per the mobile application chat function staff members recommendation I called the general call center but none of the option is for general banking issues. Why is there no option for general banking issues what option should I select?

Forced to pic an option I thumb sucked and selected option 1. With a bit of additional thumb sucking and random selection I got a human at ***** dept. Well it maybe seen as ***** (the bank de*****ed me by deducting an additional amount from a different account and, due to the deduction not calculating interest on the positive amount. etc.) Well the staff member at ***** told me general banking can be reached my contacting the general call center number (the one I just dialed ***) and selecting option 4 or 5 (these option are for payment arrangement etc.). So Standard bank apparently believe general banking issues are payment arrangement issues, 'Interesting view I must say'.

At long last I got to a different staff member by asking someone else to transfer me. What a long winded why of having a telephone operator directing incoming calls. Great for efficiency, Standard bank management must have thought long and hard on how to setup this systems, of maze navigation to hit your head against a wall at every turn.

Great, so now I have the general banking staff member to speak to. I explain the issue that the bank deducted a single payment from two different accounts ..."

The staff member then reply "So what do you want me to do about it". I then explained to the staff member I don't know how to fix this, the deduction must be from one the one account as it was only payed from one account. Then again the staff member tell me she need an instruction from me on what I like Standard bank to do. When I again explained I cant tell her what she need to do to resolve the issue she just put down the phone.

Again thank you Standard bank management for asking you clients to train your staff. How do you expect your clients to instruct your staff on how to resolve internal systems errors \ issues. Maybe the staff was instructed to get clients to tell them what to so so the bank do not need to do anything but seems to be doing something.

You are an outstanding bank, Standard bank with world class maze setup skills and client service evading tactics. 1st Price on how to go the extra mile at not assist clients and making it as difficult as possible for clients to get assistance.