Standard Bank Working with ******* and doing Nothing.

Been with Standard Bank for over 13 years, and a presitige client.

Submitted a first building claim with Standard Bank Insurance in January. Construction company, Calvert Construction, were allocated and did the work. One of the workers(without supervision) stole wine out of my cooler (during the alcohol ban period), I called the supervisor immediately after I noticed, and his (Malcom) response were that the workers said they didnt ***** anything. Defense, that I think, they stole, they've been working for ages, and people leave their keys with them. He did not inform his Manager(Willenburg) of this.

I informed Standard Bank, and they did nothing. Terrible poor service from someone who contacted me afterwards and just asked what I would like, but did nothing.

Today I submitted another claim, and the same company were allocated, this time, the Manager(Willenburg) called, while courteous at first, I explained what had happened, he said he would let Malcom speak to me again. When I informed Malcom I do not wish to have them do any work, (Willenburg) second time of speaking, then became defensive and instead said I must just do what I feel I need to do. There was theft, yet, (Willenburg) turned it into a racial issue, about coloured people breaking and pushing other coloured people down.

I don't understand how Standard Bank work with this company.