Standard bank - work customer service ever

<p>With the many years that i have been with standard bank, can i honestly say that they have never managed to satisfy my needs or take responsibility for errors on their part. So i have put what has previously happened behind me.. but with my latest experience with them i had to voice my experience. </p> <p>I was basically harassed during decemeber 2016 to advise me that i need to upgrade my account (as i am a student i had a student account) i requested for them to send me the fee guide, so i could do my comparisons with other banks, i also asked the agent Dineo Hermans at the time as to should i wish to go ahead, what documents would i require. I was advised simply of just my ID document. During january i had received sms notifications advising me my card at the time was going to expire, so naturally i went into the branch with my ID to just go ahead with the upgrade. To which after standing in a queue for an hour before being served was advised that i needed a proof of residence as well payslips. (Which these days are supp**** electronically to a work email address) not only did i now have to go back for these documents i had to take off another day off of work, which standard bank will not compensate me for. A few weeks later i received my card in the branch, and have it activated in the branch. Not only did the agent not advise me of the hidden cost for changing my pin in the branch (there were atm's right outside the branch which i could of done it without incurring any hidden charge) but the agent advised me that my internet banking and various limits loaded on the account will be carried over... surprise surprise a week later when i wanted to do and eft.. i had no internet banking profile as well as all my beneficieries were now gone. And to top it off when i had reregistered for online banking and reloaded a beneficiery. I get notified that my eft limit is currently at R0.. so much for everything being the same.. but that is not the end of it.. today i get a call from an 011 288 050p number but i couldnt answer it at the time so naturally afterwards i call the number back to be advised that the number does not exist anymore and please contact standard bank on ***. Which i do, to wait on the line for 20 minutes before i get help, and when i do get through to an agent they advise me that it is an inbound call centre and would not be able to call me back. I state the scenario stating i received a call from standard bank and would like to know why. But i shouldnt need to call in when they contacted me. Sizwe the agent spoke to his team leader and they gave him the go ahead to call me back. Sizwe then calls me back after the various necessary checks accesses my profile and advises me, that he does not know why they contacted me (absolutely brilliant standard bank). So with a few deep breaths at hand i then advise the agent of my various other issues encountered and request to have them rectified. Whilst on hold for possibly more than 5 minutes the line drops. But the agent does not bother to call me back again. </p> <p>So once again i am to deal with holding on the line for another 20 minutes before getting through to an operator Xolani. To which they advise me that they will not call me back even when i explained that sizwe managed to call me back. So i requested to speak to the manager and conviently all the managers were busy but the manager would call me back in 10 minutes and took my details... to my surprise i was never called back. Talk about absolutely brilliant customer service standard bank... NOT</p>