Standard bank Woodmead - useless

Hi there,

I am stI’ll awaiting a call from your Woodmead branch manager.

At this point I am ABSOLUTELY furious and ready to leave standard bank for a different service provider.

Last week on the 8th I did a cash deposit into my credit card that still hasn’t cleared and when I called the call center to find out the progress the branch aapparently set this as a future deposit for the 21st of August which is A WEEK AWAY? When it’s been a FULL WEEK since I deposited the money??

Apparently there is no way to speed this up which means I will have waited 2 weeks for the money to clear and I cannot use my credit card account.

I have also called the call center and been into the branch 3 times because my card is also not reflecting on my app and I have received no assistance.

The staff are completely rude, unhelpful and if the transaction does not clear this week I will be moving my service somewhere else.

I pay nearly R400 for my prestige back account and honestly I wish I changed banks instead of upgrading my account because I’ve received nothing but appalling service.