1 reviews | Active since Dec 2022
Standard Bank won't reimburse ***** on my Credit Card
On the 23rd November 2022 in the evening I received a call from standard bank with number ***(their ***** department) alerting me about a transaction that has been made on my card and i told them i was home with my card and phone and i did no such transaction. They then told me that they would open a case for me.
Yesterday I received a letter from the bank saying that they will not reimburse because i authorised this with an OTP on my number. They called me first because they noticed this ***** but they saying it’s not. I have apple pay activated and the bank is saying they do not reimburse ***** that is related to apple pay because i activated apple pay so i should take accountability. I fail to understand why this is my fault because the ******* used money above mt lim and the bank allowed it.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We have requested for the ***** team to advise on this matter.
We can assure you that once the team responds to our escalation, you will be notified.
Kindest regards
Standard Bank Hello Peter Team
***
We have requested for the ***** team to advise on this matter.
We can assure you that once the team responds to our escalation, you will be notified.
Kindest regards
Standard Bank Hello Peter Team
***
