NM
Nonduduzo M

1 reviews | Active since Dec 2022

19 Dec 2022, 10:39

Standard Bank won't reimburse ***** on my Credit Card

On the 23rd November 2022 in the evening I received a call from standard bank with number ***(their ***** department) alerting me about a transaction that has been made on my card and i told them i was home with my card and phone and i did no such transaction. They then told me that they would open a case for me.

Yesterday I received a letter from the bank saying that they will not reimburse because i authorised this with an OTP on my number. They called me first because they noticed this ***** but they saying it’s not. I have apple pay activated and the bank is saying they do not reimburse ***** that is related to apple pay because i activated apple pay so i should take accountability. I fail to understand why this is my fault because the ******* used money above mt lim and the bank allowed it.

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Replies (3)
Standard Bank
Standard Bank's reply19 Dec 2022, 11:23
Official
Good day Nonduduzo

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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NM
Nonduduzo M's update19 Dec 2022, 12:04
Reviewer Update
One of your members responded like this on twitter yesterday and no one called me or helped me. For extra information Yasmin Msanyera is the investigator on my case and she issued me CARD ***** LETTER *** and she said that even if it's ***** but because it is apple pay ***** the bank will not reimburse me. I honestly need help and I have contacted Ombudsman to assist me because R9000 is a lot.
Standard Bank
Standard Bank's reply19 Dec 2022, 12:13
Official
Hello Nonduduo

We have requested for the ***** team to advise on this matter. 

We can assure you that once the team responds to our escalation, you will be notified. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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