STANDARD BANK WONT PAY MY MONEY BACK

<p>On the 27th of October 2016 I was depositing R2000 at a standard bank Atm at Church Str. I punched all the needed details, then put the notes as instructed by the Atm to my suprise it wrote money retracted then went bank to the normal screen withought giving me confirmation nor a slip for my deposit. I waited a few minutes next to the A tm and called the account holder to check if the money went through into her account and she said nothing came through. Because she worked at Standard Bank she told me to go into the Bank and report a CASH JAM of which I did. The security guy was nowhere to be found so that he can stay and make sure nothing sisnister is happening. </p> <p>A complain was logged on my behalf , I was told to check after 5 days of which I did but was told it is still under investigations. I went back to the bank but was so dissapointed to be told that the money is not there. I thought because of all the confusion that day I may have gave them a wrong Atm no and gave them the Atm no next to the one I gave on the first day of logging my complaint even that didn't help I was told there was no money even in that Atm.</p> <p>I logged a complain a complain with Ombardsman on the 12th of Dec I'm still waiting for their response. This is stressing me out I'm an intern where I work I need all the money, I can't afford to loose money in such a way.</p>