STANDARD BANK WONT OR CANT SORT OUT THIS PROBLEM

So its been 5 days, we have had emails from Megan And Clint From Standard Bank, thanks for my log book, the question still unanswered after numerous emails, are we due for a credit, bank statement says we owed R74000 and the bank settlement was R109000, the question again DOES THE BANK OWE ME THE BALANCE, WILL I RECIEVE A CREDIT FROM STANDARD BANK. NOBODY CAN OR WANTS TO TELL ME.

NOT INTRESTED IN THE EMAIL SENT YESTERDAY, THAT EMAIL STATES THAT YOU STARTING YOUR INVESTIGATION ALL OVER AGAIN, DELAYING THE PROCESS FURTHER. ALL YOU HAVE TO DO IS CONFIRM THE ACCOUNT DETAILS FROM WHERE THE MONEY WAS PAID FROM, AND PAY IT BACK, I AM GATVOL OF YOUR DELAYING TATICS.EVEN YOUR CONSULTANT PHONE US YESTERDAY (BONGANI NKUNA) TELLING US THAT ITS UNEXCEPTIBLE, HE EVEN WENT SO FAR TO GO THREW ALL THE PHONE CALLS MADE TO SORT THIS MATTER OUT. EVERYDAY THAT I DONT GET A POSITIVE ANSWER OR THE MONEY BACK INTO MY ACCOUNT I WILL POST DAILY ON HELLOPETER ASKING YOU FOR MY MONEY STANDARD BANK IS GETTING A BAD NAME, CAUSE THEY CANT OR WONT SORT MY PROBLEM OUT, WE GOING ON ALMOST 3 MONTHS TRYING TO GET MY MONEY OUT OF STANDARD BANK. I HAVE A EMAIL STATING THAT MONEY IS OWED TO ME, SORT THIS MATTER OUT.