PA
Paige A
1 reviews | Active since Jul 2016
25 May 2021, 09:58
Standard bank won’t help me due to technicality
Phone the standard bank call centre to ask to have my card delivered to a different branch. They ask me questions to authenticate who I am. I answer all questions and apparently I fail. They do this again and I fail again. I know 100% that the questions I answered were correct but they will not help me until tomorrow. I have no card but standard bank will not help me because of some technicality. Pathetic. So I will not phone tomorrow but instead I’ll go to FNB and start the switch
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Standard Bank's replyOfficial
26 May 2021, 00:35 Hello Paige
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 May 2021, 00:35
Official
Hello Paige
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***