Standard Bank Won't Hand Over MY Ownership Docs

I paid off my car over 72 months without missing a single payment. So now that I've paid my car off in full and it belongs to me, I asked Standard Bank for my paperwork. They can just email it to me as they know my email address. THEY REFUSE!!!!!!!! They won't help unless I spend a day digging up paperwork and things to show them to prove that I'm the one that has been paying them off for 6 years. Even if they send MY ownership papers to the wrong person, I don't think it would be a problem... The paperwork should show that I own the car anyway, no matter who holds the papers... It took me 5 minutes to write this review, but to get all the documents and other info they want from me will take at least 8 hours of admin. I make around R1000 per day, they won't pay me for my time. This is complete BS and I'm going to let EVERYONE know about my awful experience with Standard Bank. I pay my car off completely and they don't want to give me my paperwork. They want all of this: - The Standard Bank Vehicle and Asset Finance twelve-digit account number - Full Make of the vehicle - Year model of the vehicle - VAF total loan amount - Do you have a residual or a non-residual agreement - In what year did you purchase your vehicle - Instalment date - Advise as to how you would like to receive the NATIS / Registration document (collection at 33 Baker Street, Rosebank or to be couriered) - Address to courier NATIS to with the postal code - Contact number

JUST SEND ME MY PAPERWORK!!!!!! YOU KNOW MY EMAIL!!!!!!!!!!!