Standard Bank withholds cash deposit

I don't think even one star is deserved.

I went to the atm to deposit money. I've only had my account for about 3 months and I wasn't near a branch and didn't want to get it wrong so I followed the on screen prompts and put the money and the slip into the envelope and walked aware after I received an sms that a deposit was made. I went online and saw the funds were in my balance but not my available balance. Ok, so maybe it take time. I read online it can take 36 hours. That was Thursday last week. In between Thursday and Monday and Uber trip and a normal purchase is taken off this balance. So now it's Monday and I contact Standard on Twitter, they ask me did I use cash or an envelope. I put cash into an envelope. And they tell me to go to the branch. Tuesday I go to the branch and they tell me they can't give me the money because they need to escalate it to another department who will maybe contact me and couldn't tell me when. What? I said I need to escalate it and they give me the call centre number. Again what? So they can tell me to go to the branch so I go back to branch and speak to a different guy who tell me it will clear in 3 - 5 business days from the date of deposit and we are only on day 3. He says he will go find out. So he goes into an office to speak to who I assume was the branch manager and I hear her say "today but tell the customer tomorrow" He comes back and tell me the end of the day today. Really? So now it's 3.30 and I call to follow up because they gave me a reference and nothing has been done. They can't escalate it because it hasn't been "assigned to anyone" - their excuse and the due date is 17 September 2019. I am leaving the country then need this money for BEFORE the trip hence me going to an ATM to deposit my money because it is not 19voet*** and I did not deposit a cheque nor is it lottery winnings that you need to FICA me and check my family medical history. It is ridiculous that I'm being made to run around the block for R1000 that can't be given to me because it can't be proved that is it's mine but can be taken for an Uber trip and whatever else and why you don't disclose or remove atms that are using a method you no longer use and why I have to held responsible for that.