Standard Bank withholding savings funds

Standard bank I require urgent assistance and feedback about why my money has disappeared without a trace.

On Saturday 2 March at around 945am I closed my contract savings account and instructed for the funds to be deposited into my checking account. I was advised this would be fulfilled up to 24 hours by the consultant Bradley. I asked if this includes Sunday and he said YES.

I did not see the money after 24hours. I called the call centre twice yesterday and spoke to Ntobela and Boitumelo and i was advised that the savings account had been closed but they cannot explain where the money is. They said there is no transaction history. They are saying that they cannot assist me and they cannot say what they did with MY money!

I have already spent the whole morning yesterday investigating this issue and am frustrated that there is no accountability or explanation of what the bank did. They referred me to the branch in Canal walk which the transaction took place and they told me 'it will come'. Its in another account. When i asked which one they could not respond. This was Yandiswa and Luleke. The two ladies said they would call me today by noon but nothing has materialised.

Its been over 96 hours and I require an urgent intervention on this issue and for my money to be paid into my account asap as per the forms I signed!