Standard Bank withholding my information

I have a app**** for a Revolving Credit Plan with Standard Bank online using the new Internet banking platform. It is great system to use, it has provided me with all my information before agreeing to the loan which was fine.<br> <br> I have written all the information down I got from the Internet banking platform with regards to the loan. I have asked Standard Bank to send me confirmation of my contract with regards to the RCP loan, but after speaking to 4 different departments and visiting the Southgate Srandard Bank branch I get the same response (We do not have anything on our system). So I app****, the money was paid to me, but no one has any information with regards to my agreement with Standard Bank.i know what I signed up, but let's say there is discrepancy - a paper where I wrote all the information won't exactly hold up as proof between me and this Financial institution.<br> <br> All I want is my contract so I have proof of this agreement before someone has something else to say in terms of the loan<br> <br> Surely this is not rocket science and surely the agreement is not like finding a needle in a haystack. I refuse to call in again and I refuse to go in a branch. I have made the effort