Standard Bank with less than standard service

Recently Standard Bank sent emails to say that they have now made banking more easy for customers. Now, it is impossible to get into it without creating a profile, but you cannot do so. My money is firmly in the bank, I cannot run my business, I sat on the phone the whole day yesterday trying to get service from the helpline. Today, I decided to actually stand in a long queue to get service, but they told me the only way they could help was to put me on their telephone and try to get service that way... Basically, they couldn't help me anymore than I could help myself yesterday. I have no idea why the bank couldn't have left signing in and banking as it was before. It worked fine. What does the bank suggest we do if we want to continue running our lives with our money?