Standard Bank wins award for the most *****ed up

I held a standard bank account in excess of 2 years ago which was subsequently paid up and closed. Since I am busy with a home loan application at a leading bank, it was required that I obtain a legal letter to state that this account has been closed. Needless to understand the nature of this complaint, it has taken standard bank more than double the time to meet their SLA of 72 hours. In fact, up to now I still do not have it. This is ludicrous and I would advise anyone who banks with them to experience what customer service is at Barclays. Nobody deserves to beg for customer service especially when it isn't for free. 6 calls and endless pressures afterwards....no thanks SBSA, you deserve all negative publicity. Sub Zero.