STANDARD BANK WILL NOT REFUND FUNDS OWING TO US

TO WHOM IT MAY CONCERN: THIS IS A COMPLAINT AGAINST STANDARD BANK INSURANCE:

MY WIFE AND I DECIDED TO SETTLE THE FULL AMOUNT OUTSTANDING AND TO CANCEL THE BOND ON 2017. 06. 06. WE PAID THE AMOUNT OF R45 829.18

WE WERE TOLD TO CANCEL THE BOND WE NEED TO SEND STANDARD BANK A LETTER TO DO SO.

ON 2017. 06. 06. WE SENT STANDARD BANK A MAIL TO CLOSE THE ACCOUNT AND CANCEL THE BOND AND REQUESTED THE TITLE DEED. WE ALSO REQUESTED TO CANCEL THE INSURANCE POLICY LINKED TO THE BOND, POLICY NR. HLB ********** 76

ON 2017. 06. 06. I RECEIVED A SMS FROM STANDARD BANK WHICH STATED THE FOLLOWING:

PLEASE NOTE THAT THE NOTICE INTEREST GIVEN TO STANDARD BANK WAS LOADED ON 2017. 06. 05. AND WILL EXPIRE ON ON OUR BOND ACCOUNT NUMBER.

WITH THIS I THOUGHT MY JOB WAS DONE AND THE BOND WILL BE CANCELLED.

IN THIS PERIOD SINCE 2017. 06. 06. I HAVE NOT RECEIVED ANY BANK STATEMENTS OR ANY LETTERS OR ANY COMMUNICATION FROM STANDARD BANK OR ATTORNEYS WHO SHOULD HAVE DEALT WITH THE CANCELLATION.

IN JANUARY 2018 I DECIDED TO GO TO STANDARD BANK CAPE GATE BRACKENFELL TO MAKE ENQUIRIES ABOUT WHEN WILL I RECEIVE THE TITLE DEED.

AT STANDARD BANK I SPOKE TO MR. MARK JONKERS WHO CHECKED THE SYSTEM AND FOUND OUT THAT THE BOND WAS NEVER CANCELLED AND MY CHEQUE ACCOUNT WAS STILL BEING DEBITED WITH THE FULL AMOUNT OF R1200.88.

ON THE SYSTEM MR. JONKERS SAW THAT INSTRUCTIONS WAS GIVEN TO A MR. GOUWS ATTORNEYS TO DO THE CANCELLATION BUT NO REASON WAS GIVEN WHY THE CANCELLATION WAS NOT DONE.

MR. JONKERS ASSISTED WITH SENDING MAILS AND ALSO SPOKE VIA TELEPHONE TO A MR. SENZO ZUNGU AT THE HOME LOANS DEPARTMENT TEL. NO. ********** 531.

I THEN GOT ASSISTANCE FROM MR. ZUNGU AND GOT REFUNDED, BUT THE AMOUNT WAS FAR LESS THAN THE AMOUNT DEBITED FROM MY ACCOUNT

I SPOKE TO MR. ZUNGU WHO TOLD ME THAT THE PROBLEM WAS WITH STANDARD BANK INSURANCE WHO REFUNDED AN AMOUNT OF R1097.62. THIS WAS FAR LESS THAN THE AMOUNT WHICH WAS DEBITED FROM MY ACCOUNT. MR. ZUNGU TOLD ME ALL HIS ATTEMPTS TO COMMUNICATE WITH STANDARD BANK INSURANCE FAILED AND I MUST GO BACK TO STANDARD BANK CAPE GATE AND LODGE A COMPLAINT, WHICH I DID ON 2018. 03. 01. REFERENCE NR. ********** 128.

IN THIS TIME MR. JONKERS SENT SEVERAL EMAILS TO STANDARD BANK INSURANCE AND CONTACTED THEM VIA PHONE BUT FAILED. THE PERSONS IN QUESTION KHAN, MAHOMMED MS(SBIB) MOTSAMAI, MARTHA M WC. WHAT MATTERS DID NOT CORRESPOND OR RETURN HIS EMAILS.

SINCE I HAVE NOT HEARD A WORD FROM ANYONE AT STANDARD BANK INSURANCE,

MY ATTEMPTS TO SPEAK TO MAHOMMED KHAN ALSO FAILED.

THE BOND HAS FINALLY BEEN CANCELLED AND I HAVE RECEIVED THE TITLE DEED.

HEREWITH I AM ASKING YOU PLEASE FOR ANY ASSISTANCE THAT YOU CAN GIVE ME.

IT IS NOT ONLY ABOUT THE MONEY OWED TO ME BUT THE FACT THERE ARE PEOPLE NOT DOING THEIR JOB.

IT WILL BE HIGHLY APPRECIATED

J.L. ERASMUS CELL ********** 153 **********