1 reviews | Active since Aug 2019
Standard Bank will make unauthorized changes to your account and then will charge you for it!!
If I could give zero stars I would. Please DO NOT get your car or any finance through Standard Bank, they will just ***** your money. I bought my car through Standard Bank 4 years ago. When I requested that my account gets debited on the 7th of every month for my car payment instead of the day that they selected they charged me additional interest on the extra days. So for the last 4 years I have loyally paid my car on the 7th of every month then two months ago I received an sms from Standard saying that my debit order will now come off on the 28th of every month even though my contract with them and the additional interest that was calculated for those additional days is for the 7th. So I called 3 times to ensure that my debit order date will not change. All three consultants agreed that there were no changes scheduled to take place on my account. The debit date had not changed but it actually had changed, which they did not inform me of, and by confirming that they will still keep my debit order for the 7th they AGAIN added extra interest to my finance as they did when I originally bought my car. I should be paying R100 less than I am every month, which means that they are charging me an extra R2600 (which I was ALREADY charged when I asked them to set the date to the 7th in the beginning when I bought my car). They will ***** your money and then say that it is you that requested it. There is NO customer service; they are the worst bank and they will not assist you or be forthcoming with any information regarding your account. I am disgusted that not one consultant could confirm the changes on my account - changes that I NEVER REQUESTED OR CONSENTED TO!! DO NOT USE THEM TO FINANCE ANYTHING!!! After loyally paying for 4 years, they will find a way to take more from you and then say it is what you asked for.
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Thank you for posting your comment.
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this is now a formal complaint with the Banking Ombudsman and feedback will be provided to the Banking Ombudsman.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this is now a formal complaint with the Banking Ombudsman and feedback will be provided to the Banking Ombudsman.
Kind regards
Clint Petersen
Complaint Resolution Centre
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