Standard bank will leave you dry and hanging

Standard bank is the worst i regret thinking they could help me.

I app**** for a loan online and they quickly contacted me and we did the application telephonic after that i was advised that the loan had been successful and i had to email them my documents. i emailed my documents first week and spent two weeks without response, i contacted their call center and was put on-hold for about an hour until i hanged up. i sent an email and i was advised to resend my documents, i have sent the documents again its going to two weeks without response. I contacted the bank again and i was put on hold for 43mins and eventually got through to the sales team that i was transferred to. I was advised that they cant help me because i did the application online and they use different system, they said they will make an escalation and i will be contacted shortly before the day ends. It has been 3 days now still no call and no correspondence what so ever.