Standard Bank Wilfully ********.

I recently tried to make a purchase with my Standard Bank Cheque Card however the card was keep declining and I had over R38,000 in my account. When I went to the bank they advised that my card could be damaged so I ordered one on the app. Three weeks past and nothing, no card delivery. I contacted the bank again and spoke with a Liwa Majeke and he or she advised that Standard Bank no longer makes Momo cheque cards, however I got a notification stating my card will be delivered on the 31 October between 1pm and 2pm. So either these people are lying or they are wilfully ********.