Standard Bank, why you no phone? Why you no pay?

I have reached the point where going to the ombudsman feels like the only option left.<br> The issue started early September when we settled an account with Standard Bank. They firstly said we owed more than we actually did which left a positive amount owed to us. we provide all the details for the account to where it had to be transferred.<br> It is now more than a month on with countless calls, visits to the branch, complaints (p.s. Standard Bank have an automated apology on twitter and have not once phone to sort out the issue).<br> And you think that they will be paying interest on this money that they have been holding? Yeah right.<br> I almost opened a separate standard bank account once - luckily I was only fooled this one time. Fool me once...<br> Hope a few people realize that Standard Bank is the worst of the bunch with absolutely no customer service or ethical bone in the organization.