Standard bank why don't you help the disabled?

Hello Standard bank, Since covid 19 (2020) have diligently paid my account (Loan, credit card, check account. So much so that you are a Benefactor! However I Have emailed your business partner (MBD attorneys for the PAST 8 Months Calling every day for a week Because they fail to deliver me a statement of account and wrongfully affected my Credit score.

Their excuses: then their system (Cheetah) is down, then they will email me a statement , My emails get ignored then the next day I phone , No the person I spoke to is not available , They will re log the complaint or inquiry, I ask weeks on end

(Despite being in a Severe car accident that effected my Spine so badly) - MBD Who YOU appointed does not care about my well being as I am Yet to revive a simple statement. ( I could be disabled in future due to the severity of my accident and Despite complaining on hello peter Nothing subsequent has transpired. - I've even sent MBD the x-rays and doctors letters

This morning I get my monthly credit report and my credit score dropped 15 basis points. despite PAYING ALL MY ACCOUNTS ON TIME BEFORE THE END OF THE MONTH for the PAST 4 YEARS

I ASK That Standard bank take my accounts back as MBD you are paying is not worth the Money I deposit into your account - I paid 3 times the instalment amount and yet they are to tardy to update my credit score.

The out come of this complaint is that I want 85% settlement on my CC and RCL and then to reinstate the accounts as transactional with a irrevocable interest rate that it is currently on . I honestly can not take the incompetence of the people you partner with meddling with my life like they do. Should I not receive this offer by close of business today I will Take the matter further with The Financial Services Ombuds man ( I will Supply all the records of years of complains and wrongful actions affecting my credit score. Medical letter last statement of account, Proving increases instalments paid as well as medical documents and emails to MBD acting on standard banks behalf.