JC
Jacques C
1 reviews | Active since May 2009
28 Sept 2020, 09:21
Standard bank (who, very very poor), think even African Bank is better
Dear standard bank, please teach your staff some manners not to shout to clients (Joseph Witticker).
How can it be a banking thing to get money back when an account is dormant for years ?
This is the main reason I dont bank with standard bank :
1) poor communication skills to clients 2) endless reasons not to refund a client
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Sept 2020, 15:38Dear Jacques
Thank you for posting your comments.
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply28 Sept 2020, 15:38
Official
Dear Jacques
Thank you for posting your comments.
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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JC
Jacques C's updateReviewer Update
28 Sept 2020, 15:43Dear standard bank. Its now been more than a month to get R1 back (as I tested a dormant account). Today Standard bank told me to go into a branch, as they will arrange for the refund. My time is much more worth than R1 (thank you very much). Now I need to confirm why the account is dormant too ? Seriously ? I did a test as someone paid money into the dormant account (levies), and they said Standard bank is giving them endless issues to move the money to the right account. Clearly I can confirm, its a mission to say the least working with Standard bank. And kindly call the person who called me this morning, being utterly RUDE :
Joseph Witticker ! (1 out of 10 for him), thats why I rather stick with FNB to say the least. Their dormant accounts get reserved every 36 hours. No client needs to proof anything !
Joseph Witticker ! (1 out of 10 for him), thats why I rather stick with FNB to say the least. Their dormant accounts get reserved every 36 hours. No client needs to proof anything !
JC
Jacques C's update28 Sept 2020, 15:43
Reviewer Update
Dear standard bank. Its now been more than a month to get R1 back (as I tested a dormant account). Today Standard bank told me to go into a branch, as they will arrange for the refund. My time is much more worth than R1 (thank you very much). Now I need to confirm why the account is dormant too ? Seriously ? I did a test as someone paid money into the dormant account (levies), and they said Standard bank is giving them endless issues to move the money to the right account. Clearly I can confirm, its a mission to say the least working with Standard bank. And kindly call the person who called me this morning, being utterly RUDE :
Joseph Witticker ! (1 out of 10 for him), thats why I rather stick with FNB to say the least. Their dormant accounts get reserved every 36 hours. No client needs to proof anything !
Joseph Witticker ! (1 out of 10 for him), thats why I rather stick with FNB to say the least. Their dormant accounts get reserved every 36 hours. No client needs to proof anything !
Standard Bank's replyOfficial
06 Oct 2020, 10:09Hello Jacques
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply06 Oct 2020, 10:09
Official
Hello Jacques
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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