STANDARD BANK WHERE IS MY REFUND??????? YOU HAVE SUCH HORRIBLE CUSTOMER SERVICE. EXTREMELY RUDE AND UNPROFESSIONAL!

Standard Bank is honestly the worst bank there is. I am so disappointed with their service. I had vehicle financing with them and settled the account. But because the debit order was already deducted, my account was in a credit balance so they need to refund me the balance. I called their department to ask about the process. First of all, the consultants there are rude and they shout and talk over you. After battling to get an understanding of the process, I was told that I should send an email and that my refund would be in my account within 5 business days. I sent the email request with proof of my bank details. Its been 6 business days now and I had to call them to get feedback on my response. The feedback I received was **********. The consultant tells me that the person who was supposed to process the refund is sick and that they are allowed to get sick. With such an attitude as if I don't know the sick leave process in any business. Imagine if I didn't pay money I owed them and told them I am sick. If the person is sick, why didn't they assign it to someone else. I still don't know what the status of my refund is to this day. This is honestly unacceptable. I will never ever use any of their products as long as I live. I would suggest someone reading this review to choose the other banks. There's plenty of them in SA. They really do not care about their clients. That money is a lot to me and I am sure to them its nothing that is why they do not care. Imagine making a client feel bad for requesting that their money is paid to them.