STANDARD BANK: WHEN YOU STOP CARING ABOUT YOUR CLIENTS AND BECOME MORE CONCERNED ABOUT THEIR MONEY.

Why does Standard Bank have a Complaints department, take down your complaint, request all the supporting documents and information to do an inquiry about your complaint but still don't have the courtesy of providing you with written feedback to the same complaint that you have escalated from their Homeloans department to their Complaints department??? I have been waiting for weeks for a query to be resolved and my request to be addressed, but now instead of receiving feedback from the Complaints department I'm again receiving threats of my property about to be auctioned. Am I missing something or is there a serious lack of communication and effort from Standard Bank to actually attend to my query or is their sole purpose to have the property auctioned. May I please have some clarification on what Standard Bank's plans are, or do I need to lodge a complaint with the Ombudsman to get the courtesy of a response to this ongoing request which has now resulted in the possibility of my property being auctioned????