Standard Bank what an absolute disgrace.

The bank is eager to promise PRESTIGE PLUS ACCOUNT holders the sun and the moon when it comes to special client services for prestige client( titanium holders). But the only benefit goes to the bank each month by deducting the package service fee. I had to hear that my local branch does not have a prestige consultant and thus have to accept it as it is. No personal banker as advertised. Inevitably when I needed to see a consultant I had to wait in a queue as the bank does not accept appointments. I was also told that my interest rate on the current account might go up if I decide to return to an Elite package even though my current interest rate was fixed when I was still an Elite account holder. Would this now be to bully the client I wonder...?<br> Furthermore I'm convinced that the bank intends to frustrate me in that you can upgrade telephonically to the Titanium package but if one wants down grade to a lessor package you all of a sudden need to go to a branch. What a clever move to make it difficult for the client, in the hope that they do not have time to stand a wait in a queue for hours at a time. And thus securing higher premiums to be paid.<br>