1 reviews | Active since Jul 2016
Standard Bank | Westridge Park Service Centre (Westgate Mall, Mitchell's Plain)
<p>There seems to be an ongoing trend at this branch and it would be appreciated if the matter could be investigated. Each month around this time (month end) one of the ATM's would be 'temporarily out of service' and the other ATM that should be working malfunctions during certain transactions</p> <p>A bit of my personal experience with this is as follows....last month I had to first make some changes to our account at enquiries, then I asked if I needed to stand in another queue as I need to make a deposit as well. (admittedly I was in a rush and both enquiries and teller lines were long) She told me it would be best to do it at the ATM, when I got there it would not take all my notes, giving an error message each time (I checked all the money and could not find visible creases or folds for this to have happened) after another attempt, I just gave up!</p> <p> </p> <p>Today I witnessed someone else experience the exact same thing, at the very same ATM!! Other people that were waiting in line then said that they were rather leaving as that was not the first person it was happening to whilst they were there.</p> <p> </p> <p>People are reluctant to deposit inside at the teller, as they get met with sighs and the question "have you tried doing this at the ATM?"</p> <p> </p> <p>Therefore STANDARD BANK, PLEASE could you look into this matter and sort it???</p> <p> </p> <p>THANK YOU!!!!</p> <p> </p>
Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Thank you for your honest feedback regarding the service you have received and we will do our level best to improve our service level gap.
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Complaint Resolution Centre
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Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Thank you for your honest feedback regarding the service you have received and we will do our level best to improve our service level gap.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
