LM
Lindy M

1 reviews | Active since Oct 2017

28 May 2018, 08:55

Standard Bank - we refuse to take this number of our system!

I have the worst time in the world trying to get Standard Bank to take my work number off their system. The previous employee who had this phone left the company 6 years ago and still since I joined Standard Bank have had the audacity to continue calling and sending sms's. Beggging and pleading for 6 years come on people how difficult can it possibly be to make a note on the system??? The worst is every time they call I request the call centre agent to talk to their supervisor to take this number off. Low and behold 2 minutes later I get an sms from the same person. I will never do business with Standard Bank due to this 6 year battle to get someone else's lack of payments to them resolved.

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Replies (2)
Standard Bank
Standard Bank's reply28 May 2018, 09:18
Official

Dear Lindy Moerkerken

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply22 Jun 2018, 13:08
Official

Dear Lindy Moerkerken

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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